Terms & Conditions
ACCEPTANCE OF TERMS AND CONDITIONS
Payment of a deposit for your stationery is considered acknowledgement and acceptance of these terms and conditions.
ACCEPTANCE OF ORDERS
The Crystal Chandelier reserves the right to accept or reject orders at its discretion.
Following confirmation of an order, you will be sent a selection of fonts, wording suggestions, a spreadsheet template for guest details and a list of the information required to create your artwork. Artwork for your proof will not be commenced until a deposit has been received.
CANCELLATIONS AND REFUNDS
When paying your deposit, you understand that you are entering into an agreement between The Crystal Chandelier and yourself.
A minimum 50% deposit of the order total is required to confirm each booking. Rush orders are required to be paid in full. Deposits are non-refundable. Upon confirmation, no changes can be made to the selected stationery design chosen, unless stated otherwise in the client invoice or agreed prior.
Due to the nature of the stationery process, we cannot refund payment once the design and printing process has commenced.
Understanding the above, you agree to the terms and conditions upon payment being made. Once this is complete, the agreement is binding.
Copyright © 2019 The Crystal Chandelier. All rights reserved.
All stationery produced by The Crystal Chandelier, unless otherwise negotiated, will have a design credit on the back, at the bottom.
No design or photograph may be stored, copied or reproduced in whole or part, and under no circumstances can you resell any part of our products without the prior written permission of The Crystal Chandelier.
ALL intellectual materials and designs remain the property of The Crystal Chandelier. The purchase of any of our designs does not constitute the right to reproduce our designs. Unauthorised reproduction in any form whatsoever is an infringement of the copyright law and is forbidden.
The Crystal Chandelier reserves the right to use any intellectual material or design in both photos and publication/social media both physical and digital.
Infringements of copyright will be reported to the authorities immediately.
The Crystal Chandelier reserves the right to use excess stationery as display samples after the function date. Only stationery which does not include private addresses or telephone numbers will be used for this purpose.
The Crystal Chandelier maintains the right to use photographs of completed stationery in public media such as, but not limited to, printed publications, on The Crystal Chandelier website, Facebook page, Instagram page, Pinterest page and The Crystal Chandelier blog at its discretion.
All efforts are made to ensure all information and prices are correct, however The Crystal Chandelier reserves the right to alter this pricing without public notice.
All goods become the responsibility of the client once they have been dispatched. It is the responsibility of the client to notify The Crystal Chandelier in writing within 7 days of delivery of any apparent damage, defect or shortage. No response will be provided after this time.
If an error/fault is discovered, the original incorrect/faulty stationery must be returned to The Crystal Chandelier where items will be corrected. Postage will be reimbursed if the error is that of The Crystal Chandelier.
All invitations, thank you cards and save the date cards come with matching blank envelopes.
Guest Addresses will only be printed complimentary if the guest addresses are provided in The Crystal Chandelier guest list template. Missing/incorrect addresses or post codes are not the responsibility of The Crystal Chandelier and as such The Crystal Chandelier will not be held liable for any incorrect or missing addresses OR the late/non-delivery of such items.
Addresses are printed DIRECTLY ON TO envelopes. As such it is ESSENTIAL that all addresses are correct at time of printing. Envelopes that need to be reprinted will be charged at $1.80 each, plus postage.
Envelopes are not sealed. Invitations and cards are not inserted into envelopes.
Clients in humid or tropical regions are advised to keep envelopes in a dry location away from windows or seal envelopes as soon as possible. During high humidity and inclement weather envelopes may inadvertently seal shut. The Crystal Chandelier will not be held liable should such incident occur.
Materials may vary for designer papers, ribbons, feathers and laces, due to manufacturing changes, dye lots etc. As a result, minor colour and texture variations may occur between samples you may purchase or view, and actual orders received.
The Crystal Chandelier will endeavour to only use materials from the same single dye lot to ensure minimum variation within itself. The Crystal Chandelier cannot guarantee feather size since they are natural products.
The Crystal Chandelier endeavours to match colours as accurately as possible. Please note however that due to a variety of monitor settings, the colour swatches and your artwork, as seen on your monitor, may vary from the actual printed colour. A 100% exact colour is not possible.
Due to the handmade nature of our products, there will always be some variation/slight differences from one piece to another. The Crystal Chandelier will make every attempt to ensure consistency throughout an order.
The Crystal Chandelier may be closed at certain times during the year. Closures will be displayed on our Facebook & Instagram pages, and ordering from our website will not be available. Existing clients will be notified as soon as bookings become available. All enquiries will be attended to as a priority on our return.
A non-refundable 50% deposit is required prior to the commencement of any jobs. Orders will not commence design or manufacture until a deposit has been cleared. The balance of your order is due two weeks prior to your booking date. Alternatively, a payment in full can also be made. Orders placed through checkout on our website are to be paid in full.
Direct Deposit is our preferred method of payment. Credit Card – You can also pay via Paypal with your credit card even if you don’t have a PayPal account. This payment method will incur a 3% surcharge.
Overseas orders must be paid by a verified PayPal account. International payments may take up to 10 business days to clear. Payment is only considered made upon clearance of funds.
All pricing is in Australian dollars ($AUD) and is GST exclusive and subject to change. The Crystal Chandelier reserves the right to change pricing at its discretion without prior notice and is under no obligation to uphold advertised pricing.
For international orders, DO NOT place your order online. Instead please contact us directly.
PRINTING IN OTHER LANGUAGES
Stationery may be printed in another language, provided that the wording is supplied to us in electronic format. It is the responsibility of the client to ensure that all details are correct. The Crystal Chandelier will NOT accept responsibility for any mistakes after the artwork has been approved by the client. Errors that have been approved by the client on the final proof will only be reprinted at the client’s expense.
Please note that The Crystal Chandelier is unable to provide etiquette or wording advice for stationery in languages other than English.
All supplied personal and guest details are kept private. Information will only be used by The Crystal Chandelier for the purpose of creating your stationery. Under no circumstances will this information be used otherwise or shared with a third party.
A PDF proof without guest name personalisation will be sent to you via email. You are expected to proofread this document to ensure there are no errors or alterations required prior to printing. It is very important that you carefully check ALL of the artwork/proofs to ensure that everything including, but not limited to, guest names, addresses, venue details are spelt correctly, and that punctuation, dates and times are correct. Guest names will be printed as per your provided guest list. Ensure this list is accurate.
Written confirmation via email is required to proceed with printing and assembly of your order.
The Crystal Chandelier will NOT accept responsibility for any mistakes after the artwork has been approved by the client. Errors that have been approved by the client on the final proof will only be reprinted at the client’s expense.
All stationery items will have a design credit printed on the back, at the very bottom, unless otherwise negotiated.
QUANTITY & MINIMUM ORDERS
The Crystal Chandelier does not have minimum orders on standard range designs, however custom designs may require a minimum quantity. Products listed on our website have a minimum order value set at 20. If you require a sample, or a quantity less than this, please contact us directly.
Any designs that incorporate foil or letterpress printing will be subject to minimum quantities and will be advised at time of consult.
For all orders, we recommend ordering blank invitations (5-10% more) to cover missed guests and last-minute changes. The Crystal Chandelier will attempt to accommodate orders for additional invitations but are under no obligation to do so.
All quotations are valid for 14 days. The Crystal Chandelier reserves the right to alter quotations and pricing without notice.
Samples are available for purchase at a set rate of $25 each, including postage and handling. There is a maximum order of two samples per client due to the huge demand we receive. We aim to send samples within 10 business days. Invitation samples will come with generic text and matching envelope.
The sample fee (one only) will be deducted from the total order price.
If you would like to purchase a sample, please contact us directly.
All efforts are made to ensure we have adequate stock of supplies, however there may be instances where materials required for your order may be unavailable. In such cases, we will contact you to discuss your options. Options may include a full refund/cancellation if a suitable replacement or alternative cannot be offered.
All Australian orders are shipped with Australia Post, registered with tracking number, and a signature on delivery is required upon receipt. The tracking number will be emailed to you once the order is dispatched to enable you to track the item should you wish to. Express postage is available by request. Additional charges apply.
Please allow 2-10 business days for your order to arrive.
All International orders are sent via Registered Post International. Please contact us for shipping costs to your country. Registered Post International takes between 7-10 business days to arrive in most overseas countries. Insurance is NOT included. International Postage IS NOT included in the advertised price.
Clients should consider insuring their stationery delivery. The Crystal Chandelier cannot be held liable for goods lost or damaged in transit and shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control. Additional charges for insurance apply.
Refunds/replacements will not be issued for lost or undeliverable orders resulting from an incorrect or outdated address that you may have entered at checkout. Supply of an incorrect address and subsequent return of your parcel will incur a re-delivery fee before the item is shipped back to you. Please ensure all shipping details entered at time of order are correct.
TAX AND IMPORT DUTIES
Most countries may charge tax and import duties on international shipments. The Crystal Chandelier is not liable for or has responsibility to determine or disclose such fees. All taxes, import duties and other charges imposed upon entry into your country are the responsibility of the client (buyer).
The Crystal Chandelier will not be liable for any customs delays, taxes or fees. This is not negotiable, and no refunds will be provided. Please consult your country’s tax and duties policy prior to placing your order.
By purchasing any of our items, you hereby accept all Terms, Conditions & Policies. These may change at any time without notice.
THIRD PARTY FACTORS
We will always do our best to ensure your order is made well and delivered to you within timeframes, however The Crystal Chandelier and its associates shall not be held responsible for any delays or failure to perform its obligation if such delay or failure is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, labour, workers illness or extreme weather.
In the event of such circumstances The Crystal Chandelier will endeavour to perform its obligations as soon as it is reasonably practical but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.
All items by The Crystal Chandelier are hand crafted, so we request approximately 4-6 weeks from the sign off of proofs to complete your order. The Crystal Chandelier cannot ensure deadlines will be met when the submission of guest information or proofing is significantly delayed by the client.
The Crystal Chandelier reserves the right to decline orders where we believe the client’s deadline cannot be achieved.
Rush orders (completion within 14 days of client sign off) may be accepted at the discretion of The Crystal Chandelier, however they will attract a 20% surcharge.
All agreements or disputes arising from this ordering process shall be governed by the laws of the State of Tasmania, Australia and disputes heard in the State of Tasmania, Australia.