FREQUENTLY ASKED QUESTIONS
Below is a list of questions and answers we have compiled over the years.
If your question has not been answered or you are a little unsure, please contact The Crystal Chandelier and we’ll be happy to help.
I want to make an appointment to come and visit you – is this possible?
The Crystal Chandelier is an online business, so appointments are only available via phone, email, Facebook and Skype. If you would like to see an invitation design in person, you can order a sample by simply emailing or by filling out our online contact form.
I live in a different state, does this matter?
No, absolutely not. We have serviced customers all over Australia and worldwide, including New York, Spain, Cayman Islands and Portugal. We work with every client through many emails to ensure they are 100% happy.
When should I order my stationery?
As a general rule, the earlier you start, the fussier you can be. Contact made 6+ months prior has a higher chance of a booking being secured. We book up fast, so don’t delay.
We work on the following guide (for weddings):
12-13 months: Save the dates are chosen, made and sent out.
4-6 months: Consider your design options and confirm your booking.
3-4 months: Finalise your design.
2-3 months: Send out your invitations.
4-6 weeks: RSVP’s are received.
For advice on when to send invitations for other events, please contact us.
You should also start to consider what stationery items you will need on the day, however, you do not need to order these until closer to the date.
How many spare invitations should I order?
We recommend that you order 5-10 spare invitations for any last minute or forgotten guests. For orders of 200+ invitations, we recommend an additional 20 invitations for spares. A fee of $30 is applicable if you need to print extra invitations at a later date.
Can I purchase a sample?
Absolutely! We understand that you want your stationery to be perfect, no matter what the event. And sometimes, other members of the family and even friends, need to be part of that decision. Samples allow you to see AND feel each design, along with special considerations and inclusions to complete the look. All samples are printed with generic names and text, and are priced at $25.00 each including postage + handling.
If an order is placed, the sample fee is deducted from the total order price.
How much is it to print guest names and addresses?
FREE! However, it is a condition that you must use The Crystal Chandelier’s template that will be provided to you and it must be complete at the time we receive it. Addresses not provided on this template will not be printed and a blank envelope will be supplied. We print directly on to envelopes in fonts to match your stationery; labels are never used.
Do you have a minimum order?
No – we are here to assist all customers, and believe that every event should have beautiful stationery, no matter how big or small.
What are your payment options?
Direct Deposit is our preferred method of payment.
Credit Card payments are available via PayPal.
Note that this payment method will incur a 3% surcharge.
Can I have a custom design?
Absolutely! The Crystal Chandelier offers an obligation free design service.
All our stationery can be customised to suit your colour scheme or theme.
Simply contact us to discuss your requirements.
Can you print my stationery in another language?
Yes, we can print your stationery in any language you require.
What is the timeline after I place my order?
Our production times are generally 4-6 weeks, once you have approved your artwork, and the final balance has cleared into our account. Please allow an additional 7-10 days for postage within Australia.
Do you do rush orders?
YES! If your event date is inside our standard production time, we may still be able to assist you. Orders that are required to be filled within 2 weeks will incur a fee equivalent to 20% of the total order.
Will my order arrive safely?
We take great care to ensure that your stationery arrives to you safely. All orders are packaged with bubble wrap and tissue paper, to ensure damage does not occur during transit. All orders are sent via Australia Post, registered, with insurance and will require a signature on receipt. Express Post is available upon request.
Can we change the fonts?
Absolutely.
We will email you a font list to choose from once you have placed your order.
I like another company’s invitation; can you make it cheaper?
We will not replicate an exact copy of a competitor’s design out of respect for their work. We can however use it as inspiration and use certain elements to achieve the look you require.
Simultaneously, our designs are protected by Australian copyright laws and any infringement of copyright will be reported immediately.
Have another question or comment? Contact us and we’ll be happy to help.
