Frequently Asked Questions 

Below are a list of questions and answers I have compiled over the years.
If your question has not been answered or you are a little unsure,
please contact me and i'll be happy to help.

The price below the invitation, does this include envelopes?
Yes - each price includes an envelope unless otherwise stated.

Is guest name printing on the invitations, addressed envelopes & rsvp envelopes printed for free?
No - Guest name printing is an additional $1.00 per invitation.

Are the price of stamps included and do you post to my guests?
No - stamps are not included in the package and I do not send invitations directly to guests.

What do the insides of your invites look like? You have not displayed pictures of it.
The majority of my invitations all look the same, unless photographed otherwise. Here is a standard inner of a square invitation...

Do you ship internationally?
Absolutely, you will be quoted postage accordingly in your quotation.

Will my order arrive safely?
I pack all my orders extremely well, with tissue paper and bubble wrap if needed. The postage cost for registered will cover some insurance for your stationery where in the unlikely event it is damaged, Australia Post will cover the replacement cost. Express Postage does not have insurance and is not advised.

Will you accept small orders?
Yes, 10 or more of the same invitation is accepted.

I want to make an appointment to come and visit you.
Unfortunately, I do not have a home studio set up anymore so am not accepting appointments at this time.

Can I purchase a sample?
Absolutely! Samples are priced at the price of the invitation, postage charges + $10 sample surcharge.

Do you refund the price of my samples if I place an order?
Unfortunately, I don't.

Can I add a pocket to the inside of my invitation?
Yes, the cost is .50c per invite.

I live in a different state, does this matter?
No, absolutely not. I have serviced brides all over Australia and worldwide, including New York, Spain, Cayman Islands and Portugal. I work with each bride through many emails to make sure she is 100% happy.

How many spare invitations should I order?
Generally 5 is ideal, this changes depending on the size of the order. 200 invites you should aim for 20 spare.
Spare invitations are great for forgotten guests, missing invites in the post or invites sent to the wrong address.

What are your payment options?
At the moment, direct deposit is my chosen method. Paypal is accepted for Credit Card payers and International brides. A 2.5% additional charge will be applied to paypal users.

How long after I place my order will it take to get to me?
Your stationery will need to be booked in. If I have no availability at the time, and you would like your order made, it will be treated as a Rush Order and fees will apply. Once you have booked your stationery in, general;ly 5-10 days for registered post throughout Australia. These times vary at different times of the year, eg Christmas which can cause delays.

What is a Rush Orders?
If you are booking late, need your stationery within six weeks or I have no availability, this is a rush order.
You will be advised within your quotation of this and the appropriate fee will apply.
Rush orders are only accepted if stock can be sourced in time.
The minimum charge of a Rush Order is $50 maximum fee and the maximum charge of a rush order is $200, and covers express postage of stock and after hours work. This fee is deturmines solely by The Crystal Chandelier.

When should I order my stationery?
3-6 months prior to your wedding is the ideal time to make your booking.
It is ideal that you contact me at least 3 months prior to these dates to avoid a rush order fee or rejection of an order. In other words, 6 months prior to the wedding for small or local guests, 9 months or more for destination weddings and for guests in other parts of the country & world.

If I need to alter my quote, can I?
At the beginning stages yes, please alter as many times as you need to get to the desired outcome. Once a deposit has been made to secure your booking, changes are not permitted.

Can I order more? Even if you've sent my invites already.
Yes, absolutely, stock permitting.

I am not in love with any of your invites but love details from some of them, can I tailor an invite?
Absolutely, I can make anything you like. Contact me via email with your requirements and we'll design it for you.

I like another company's invitation, can you make it cheaper?
This is a touchy subject. I have had work stolen and also reproduced, which I am obvoulsly not happy about.
I am not in the business of stealing other company's designs, and I do not like copying or reproducing another's work. To me, it is an insult to have a bride ask for something that she wants cheaper, as you are basically telling the creator/designer that the invitation is overpriced theirfore they are being overpaid.
I can however use it as inspiration and use certain elemants to achieve the look you require.
Please note it also works both ways, my designs are protected by Australian Copywrite Laws and I would not appreciate my work being taken elsewhere.
There are invitations priced from $3.95, and it is important you chose a design within your budget.

Can you print my invitation in another language?
Absolutely, the wording will need to be submitted to me in english and in your desired language in a microsoft word document.

Can you print a religious saying?
Yes, absolutely, and I have done on many occations. Religious sayings can be added to the top of your invitation wording at no cost, which i ask that you submit with your wording documentation, or on the left hand side of the invite for an additional .50c.

Can I change the colour of a ribbon or add a flower from another invitation?
Absolutely and I encourage you to tailor your invitation to your requirements! Generally colour changes are easily accepted.